Albumer FAQ

You got pictures.
We got answers.

Everything people ask about Albumer, the free photo sharing app for iPhone and Android.

Getting started

What is Albumer?

Albumer is a free photo sharing app for iPhone and Android. Make an album, invite your people, and everyone adds their photos at full size. Then play games with them, put them on the TV, print them at Walgreens, and keep all your photos in one place.

Is Albumer free?

Yes. Albumer is free on the App Store and Google Play, with 5 GB of storage and ads. Albumer Basic is $9.99 a year with 50 GB, and Albumer Premium is $29.99 a year with 200 GB. Both add no ads, longer videos and the pro tools: Edit Photos, Blur Faces, Scan Old Photos, Collage, Video From Photos, GIF, Coloring Book, Send a Link, Find My Photos and Disposable Camera events. Prices are in US dollars and vary by country.

Does Albumer work between iPhone and Android?

Yes. Albumer works the same on iPhone and Android, so a family or a group of friends with both kinds of phones can share the same albums, and everyone can add their own photos.

What languages does Albumer come in?

English, Spanish and Portuguese. The app follows your phone's language, and you can change it in the app.

Where do I get Albumer?

Albumer is free on the App Store for iPhone and on Google Play for Android.

Sharing and events

How do I share an album?

Open the album and invite people by text, by email, straight from your phone's contacts, or with a QR code they scan. Everyone you invite can see the album and add their own photos and videos.

Can the people I invite add their own photos?

Yes. Everyone you invite adds their own photos and videos, not just you, and duplicate detection keeps the same picture from landing twice.

Who can see my albums?

Only the people you invite. Nobody sees your album unless you invite them.

How do guests add photos at a wedding or party?

Make an event in Albumer and print its QR code sign. Guests scan the code with their phone camera, get the free Albumer app if they don't have it yet, and their photos go straight into your album.

What QR code signs can I print?

A wall poster for the entrance, table cards, or tent cards that stand on their own, in eight themes: Elegant, Party, Spooky, Classic, Floral, Rustic, Retro and Festive. You can also download the QR code on its own and put it on anything you want.

Can I invite my whole guest list at once?

Yes. Paste in your guest list or add it from a file, check it over, and send all the invites at once.

What is a Disposable Camera event?

Guests take photos during the event, and nobody sees them until the event ends and the photos are revealed. Disposable Camera comes with Albumer Basic and Albumer Premium.

Photos and storage

Does Albumer shrink my photos?

No. Albumer keeps your photos at the size you took them. There is an optional setting that saves space with smaller photos if you want it. You're in control.

Can I share videos?

Yes. The free plan takes video clips up to 3 minutes. Albumer Basic and Albumer Premium take videos up to 5 GB each, which is about 35 minutes of HD.

How much storage do I get, and what does it cost?

The free plan has 5 GB. Albumer Basic is $9.99 a year for 50 GB, and Albumer Premium is $29.99 a year for 200 GB. Premium members can add 50 GB at a time if they need more. Prices are in US dollars; prices and sizes vary by country, and your local price is shown in the app before you buy.

What is the Gallery?

The Gallery is where you keep the photos and videos from your phone in Albumer, at full size. It also has Clean up (duplicates, look-alike bursts, blurry shots, screenshots and big videos), a Family library you can share with up to six people, Legacy contacts, Monthly prints and Export everything.

What happens if I lose my phone?

As long as your account is within its storage limit, your albums, folders and photos are stored safely on our servers. Sign in on your next phone or your tablet and they are all there.

Can I save photos back to my phone?

Yes. You can save single photos, or a whole album, back to your phone whenever you want.

TV, frames, widget and prints

How do I show an album on a TV?

Open join.albumer.com/tv on any TV with a web browser. Type the code it shows into the app and pick an album, and it plays as a slideshow. New photos show up as people add them, with no refresh needed.

Does Albumer work with digital photo frames?

Yes, with frames that have their own email address, like Aura or Skylight. Albumer sends new photos from an album straight to the frame, including photos your family adds.

Is there a photo widget?

Yes, on iPhone and Android. Add the Albumer widget to your home screen and pick an album. It scrolls through the photos everyone adds to that album, and updates every 20 to 30 minutes.

Can I order prints?

Yes. Add photos to a print list, choose your sizes, pick the Walgreens nearest you, and place the order from inside Albumer. You pay at the store when you pick them up.

Games and extras

What photo games are in Albumer?

Jigsaw puzzles (easy, tricky or evil), Memory, Photo Tic-Tac-Toe, a photo scavenger hunt, Color Dash and Caption This. You can send a game to anyone in your contacts or play as a group, and group photos land in a shared album when the round is done.

Can I write about my photos?

Yes. Add journal pages to your albums and folders, comment and react on photos, and let people leave voice messages in the album's Voice Guestbook. You can also see photos taken on this day in earlier years.

What do Albumer Basic and Albumer Premium include?

Everything in the free plan, plus more storage (50 GB for $9.99 a year with Basic, 200 GB for $29.99 a year with Premium), no ads, videos up to 5 GB each, and the pro tools: Edit Photos (crop, rotate, straighten, flip, markup and remove background), Blur Faces, Scan Old Photos, Collage, Video From Photos, GIF, Coloring Book, Send a Link, Find My Photos and Disposable Camera events.

Plans, privacy and your account

How do I cancel a subscription?

Subscriptions are billed through your Apple account or Google Play and renew until you cancel. Cancel any time in your iPhone's Settings or in the Google Play app. Deleting your Albumer account does not cancel a subscription.

How do I delete my account?

You can delete your account from inside the app, or see how to delete your Albumer account.

How do I contact Albumer?

Email support@albumer.com. A real person reads every message.

Still have a question? Email support@albumer.com or use our contact page.

Ready when you are.

Get Albumer free on iPhone and Android, make your first album, and invite your people.

Download on the App Store Get it on Google Play
A hand holding a phone with Albumer open